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At Vivianne & Vera, we believe in thoughtful purchasing and timeless quality.

Returns

We accept returns within 30 days of delivery.

To be eligible:

• Items must be unused, unwashed, and in original condition

• All original packaging must be included

Non-Returnable Items

• Final sale items

• Items marked as non-returnable

• Used or damaged items not due to defect

Return Shipping

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery with photos. We will make it right.

Refunds

Once your return is received and inspected:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for processing

Exchanges

We do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.